Golden Nugget Jewelers precious jewelry and fine diamonds are guaranteed to meet or exceed your expectations, and we are confident that your experience with us will be 100% satisfactory. However, if you are not completely satisfied, we are pleased to offer a simple fifteen (15) day money back return policy on all purchases.

Return Policy applies to website purchase only.

To return or exchange an item, simply:

1. Contact our friendly Customer Care Specialists by calling 1-800-608-3177, or by sending an e-mail to returns@goldennuggetjewelry.com to obtain a Return Authorization Form and Number.
2. Complete the Return Authorization form.

Please Note: We will not accept any diamond or jewelry returns without a fully completed Return Authorization Form and a Return Authorization Number.

3. Secure your item and all of the original packing materials, including Return Authorization form, original packing slip, and the diamond certificate if appropriate, in a plainly wrapped cardboard box (Boxes are available at your neighborhood post office if you do not have one).

Please Note: Returned diamonds or jewelry not accompanied by all of its original documentation will not be honored. All jewelry must be in new and unworn condition without having been sized or altered in any way.*

4. Clearly print your name and address on the outside of the package in the return area, and then address the package to:
TDT
Attention: Customer Returns, RA# __________
800 Chestnut Street
Philadelphia, PA 19107

5. Send the package by registered mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping & handling charges. Golden Nugget is not responsible for items lost or damaged during shipping.

VERY IMPORTANT: Please be careful NOT to write Golden Nugget Jewelers, diamonds, jewelry or any other luxury-related words anywhere on the package, as this invites possible theft of the package. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. For questions regarding returns from outside the United States, please contact a Golden Nugget Jewelers Customer Care Specialist at 1-800-608-3177.

Our Quality Assurance Team will evaluate your returned item upon receipt. You will receive notification via email regarding your return or exchange within five business days. *The item must be returned in the same condition as it was sent. Items that have been worn, resized, engraved, altered, or damaged in any way cannot be accepted for return. Special personalized items will also not be accepted for return. Your request will be processed after our Quality Assurance team inspects and verifies the condition of the item. Damaged goods due to client negligence will not be accepted. The original Golden Nugget Jewelry security tag must still be intact on the item in order for refunds to be processed. We will not accept the returned item without this tag. We will refund the full cost of the item minus shipping, handling, gift packaging, insurance, and other applicable charges. Please note that we can refund shipping and handling costs only if the return is a result of our error. Refunds will be made in the same form as the original purchase.

Gift Returns

Returning a gift to Golden Nugget Jewelry us is easy, provided that your gift return meets our return guidelines. You will receive a refund in the same form of payment originally used for the purchase within seven full business days of our receiving the returned product. Business days are Monday-Friday, excluding federal holidays within the United States.

Credit

You can expect a refund in the same form of payment originally used for the purchase within seven full business days of our receiving your returned product. Please note that business days are Monday-Friday, excluding federal holidays within the United States. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. Merchandise that has been special ordered will be subject to a 25% restocking fee upon return. Returned item(s) can be used for store credit on your Golden Nugget Jewelers account, or they may be applied to your next or upgraded purchase.

Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Care Specialist within 5 business days of receipt at 1-800-608-3177. Please supply the Specialist with your name, e-mail address, phone number, item number and order number from your original invoice provided with your shipment. We will make every reasonable effort to replace the item in a timely manner. We will cover the shipping charges if the item was damaged in shipping.

If there is extensive damage to the package upon delivery, please refuse the order and contact a Customer Care Specialist immediately at 1-800-608-3177. Please have your order number available when you contact the Customer Service Specialist.

It takes us 5-7 full business days to process your refund once the item is back in our possession. Business days are Monday-Friday, excluding federal holidays within the United States. We will notify you of the status of your return by e-mail.